Saturday, August 11, 2012

What's Been Going On Lately

Hey there! So I finally called Imoshion again. They offered for me to just keep my current bag and that they would send me one of the new ones which are triple stiched now and are made by a different manufacturer. However, I had finally had it with their customer service through the months and told them to just give me a refund. They are giving me a refund of $85 of the $90.95 which I paid because the rest was shipping cost. Though I had become frustrated with them, I never talked to them like I was angry, nor did I let them know I was frustrated. I think that this is important when dealing with a situation like this because the phone operators don't deserve for a person to take their anger out on them, they deserve to be treated professionally and with respect. Anyways, they told me to go ahead and keep my current bag and that they would refund me through a credit card, since they no longer work with pay pal (how I paid).

-I still support Kandee Johnson and all that she does. I still love her and all of her videos and blogs. I love her design and all that she did with this bag. I know that she has nothing to do with the fact that this bag was poorly made, she only came up with the idea and design of the bag and all that was on it.  It was the company's job to choose a good manufacturer and to carry out her design, therefore Imoshion is the one that I no longer support. I believe in Kandee Johnson, I believe that she is a truly fantastic person who wishes people nothing but wonderful things. I believe that Kandee Johnson had no idea that this bag would do something like coming unsewn. I have nothing but love and support for Kandee. I still continue to support her in her ongoing journey through life and career, and I wish her all good things. I am continuing to read her blogs and watch her videos as if this issue with the bag had nothing to do with her. I do not see this as a poor reflection on Kandee. I still get excited to read her blogs and watch her videos. I do not believe that anyone who may have had a bad experience with the Kandee J bag from Imoshion or who has read this post should dislike Kandee Johnson or anything of the sort because none of it was/is her fault.-

 

So here's the damage on my bag. Both sides of the back strap were coming undone. The first picture is the left side of the back strap, which is the worst of the two. And the second picture is the right side of the back strap, which is just beginning to rip.

On another note, I plan on showing you guys two products I bought on my first trip to Ulta and my current favorite summer nail polishes some time soon and also something ahh-mazing! Again, sorry I've been so behind on my posts.
Enjoying the summer, Annie

2 comments:

  1. I'm sorry you had such a bad experience, I was wondering however, will you plan on keeping the bag? Would you consider selling it?

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    1. I'm sorry, I do plan on keeping my bag. I still use it for when I need to carry around larger things that don't have much weight to them. I probably won't consider selling it any time soon since I still use it often. I apologize. I'm sure that you can still order these bags from the Imoshion website. Like I said, I love the bag and the design was great, but it shouldn't have come apart on the straps like it has. They've said that they have a new manufacturer and that they're being made better, but be careful. I apologize again for not selling mine. Good luck! -Annie <3

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